Refund Policy
REFUND POLICY
Last Updated: March 2026
At Testorize, we strive to provide our customers with high-quality products designed to support performance and wellness. We understand that sometimes a product may not meet your needs, and we aim to make the return process clear and smooth.
1) Return Window
We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.
2) Eligibility for Returns
To be eligible for a return, the product must be:
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Unused and unopened
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In its original packaging
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With all parts/components included
Opened products are not eligible for return or refund.
To help prevent abuse, refunds are limited to one refund per customer.
3) How to Initiate a Return (Contact Us First)
Before returning any item, you must contact us first so we can confirm eligibility and provide the correct return instructions to ensure your return is processed properly.
Email: info@testorize.com
Please include:
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Order number
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Full name on the order
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Reason for return
Returns sent without contacting us first may not be eligible for a refund.
4) Return Address & Return Form
After your return request is approved, we will provide:
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A return form to include in your package, and
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The return address and instructions for sending your item back
5) Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (for example, if the item is defective, damaged, or the wrong item was shipped).
We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items without tracking.
6) Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If your item arrives damaged, defective, or you received the wrong item, contact us immediately at info@testorize.com so we can make it right.
7) Non-Returnable Items
The following items are not eligible for return:
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Opened products
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Customized or personalized items
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Sale items
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Gift cards
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Items that are not returned in original condition or missing parts/components
If you are unsure whether your item qualifies, please contact us before sending it back.
8) Order Cancellation
Orders may be canceled within 12 hours of purchase by contacting us at info@testorize.com.
After this time, orders may already be processed or shipped and may no longer be eligible for cancellation.
9) Contact Information
For any questions about returns or cancellations, contact:
